The PMO is responsible for the establishment and continuous execution of governance and the generation of data analytics to demonstrate business effectiveness and opportunities for improvement. The purpose is to support transparency and document the delivery effectiveness of Endpoint services and support controlled change management which should deliver measurable benefit to the business. This office provides oversight of the business, programmes undertaken, and services transitioned to business as usual , as well as being responsible for generating demand vs capacity analyticsand making recommendations for structuring the business. This office generates and publishes regular performance metrics to provide centralised oversight effectiveness across the business and holds the responsibility for effectively configuring Workfront to support the business as it evolves.
This role is to manage the PMO team to deliver: governance and accountability for services and processes across the Endpoint Solutions. Endpoint Solutions governance includes, managing change processes, governance for service delivery, operational tools. The team are responsible for oversight of Endpoint through continuous and regular measurement and is responsible for all data service for Endpoint Solutions.
Typically, the PMO both oversee programs for improvement and provide metrics that affect across Endpoint Solutions. The PMO are the source for analytics and reports across the 11 Centres of Excellence, and support Endpoint Delivery indicators by coordinating regular report compilation based on quality, cost and effort. This also includes monitoring short term, and mid-term resource projection model to provide the business with a view of current operating capacity and capability to meet near-term demand. This team is also responsible for the evaluation of presales demand against capacity and monitoring the impact of the Demand template and Project template models against utilisation, capacity and profitability, enabling the business to react to demand more effectively.
This office, alongside the rest of the BMO functions, will be relied upon to help drive many of the integration and efficiency business change, and new product introduction projects, and the PMO is to be the principle BMO function for driving continuous improvement through updates to Workfront processes.
Provide PMO support and problem management for cross-CoE incidents and leadership initiatives.